We always want you to be happy with what you have ordered. If you are not, we will do whatever is reasonable to correct the situation. You must send us an email, firstname.lastname@example.org, or call 541-282-4119, BEFORE returning any product. Explain the situation and together we will work out a solution. Returns and exchanges must be completed within 45 days of the original purchase date. Returned products must be in their original, new condition. Postage charges are non-refundable.